Booking Terms

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All prices are correct at the time of publication and are subject to availability. 


Authority to Contract
You certify that you are over the age of 18 years; and will be a member of the party occupying the holiday accommodation; and are authorised to agree these booking conditions on behalf of all members of your party so as to bind all of you by them and so that each of you shall be jointly and severally liable for your obligations under the contract.

Payment
We reserve the right to refuse any booking without explanation. We require a deposit of 20%. If the start date of your proposed holiday is less than 42 days from the date of booking, then the full payment is required at the time of booking.

You must pay the balance (if any) of the cost of your holiday to us not less than 42 days before the commencement of the holiday. If you do not pay any outstanding balance of the cost of your holiday by the due date (see above) we may treat you as having cancelled your booking. For the avoidance of doubt payment will only have been made under this contract when the monies have cleared into our bank account. 

Cancellation
If you wish to cancel your booking you should advise us immediately by telephone and then send us a confirmatory  email ([email protected]). We will incur additional administration costs when you cancel your booking and we may be unable to re-let the accommodation or pitch. Therefore we make a cancellation charge on the following scale:

Notice period for receipt of written cancellations† Cancellation charge 42 days or more – Loss of deposit

Less than 42 days until the day of arrival – 100% of all monies paid

Behaviour
You must comply with decent standards of behaviour during your stay and must show consideration for all other persons on the park. If your behaviour is unsatisfactory, then we may elect to terminate this agreement and require you to leave the park immediately.

In these circumstances we will treat your booking as having been cancelled by you from the moment of termination and no refund will be due to you.

If you or any person for whom you are responsible causes damage to any property on the park or causes us loss you must pay such sum as is necessary to make good the damage or loss including any sums we may expend in compensating other people.

Vehicles
You must comply with all park speed limits as indicated on the individual parks and as referred to in the park rules.

You must not bring a van, commercial vehicle, boat or trailer on to any of our parks, unless you have first obtained authorisation from the General Manager of the park concerned, who shall be entitled to refuse consent without giving any reason.

You are entitled to park one vehicle only* on the park in an area designated by us for the duration of your stay. Visitors cars and additional cars are allowed only at the discretion of the park management and must be booked in at reception.

*2 vehicles in the case of 4 bedroom accommodation.

Accommodation
Accommodation must be left in a clean and tidy condition. You will be responsible for all damage done or loss sustained during your stay. We or our authorised representatives may enter your accommodation or pitch at any time for any reasonable purpose. If we need to do so we will give you as much notice as possible, except in an emergency.

Smoking Policy
It is now illegal to smoke inside enclosed public buildings. Smoking is also forbidden in all of our holiday accommodation.

E-cigarettes are not permitted in enclosed public areas or accommodation.

Clothes Lines
Only the hook on window, or compact freestanding rotary type, may be used. Laundry and drying facilities are available on all parks.

Swimming Pool
Any child under the age of 8 and any non-swimmer under the age of 12 must be accompanied by an adult in the water at all times. No more than 2 children under the age of 8 per supervising adult. No more than 1 child under the age of 4 per supervising adult in the water.

Children
You are responsible for the welfare and behaviour of any members of your party who are under the age of 18 years whilst they are on the park.

You must ensure that a responsible adult accompanies children under 8 years at all times. Children under 12 years must be accompanied by a responsible adult in the complex after 7pm.

Site Licence

You must observe the conditions of the Site Licence, a copy of which is displayed in the reception area. 

Inclement Weather
You will not be entitled to any refund as a result of inclement weather conditions.

Liability
We shall not be responsible for any loss that you may suffer as a result of any act or omission by any person who is not employed by us. We do not accept responsibility if you suffer illness, injury or death on holiday unless it is due to the negligence of our employees.

We accept no responsibility whatsoever for your personal belongings whilst they are on the park.

Miscellaneous
This agreement is personal to the parties named in the booking and cannot be transferred.

If you or any member of your party breaches their obligations under this agreement we may take action against all or any of you. Should any part of this agreement be void then it shall be disregarded and the remainder will continue in full force and effect.

This agreement shall be subject to English law and to the non-exclusive jurisdiction of the English Courts.